Princess Cruises Launches New Program to Help Guests Post-Cruise

Yesterday, Princess Cruises launched a program to help guests after their cruise has ended. 

The Go-Princess-Welcome Home team will assist guests with several common post-cruise needs such as obtaining copies of folios, clarifying charges, addressing issues experienced on board, and booking future cruises.

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Instead of expressing their needs or concerns by email, guests will now be able to connect to a specialized team of Go Princess navigators with one phone call. This program supplements the company’s existing online survey and guests will receive a call within seven to 14 days so they can share their feedback.

Guests who made a deposit for a future cruise during their voyage will also get help in planning their trip or reserving a Princess Future Cruise Package. 

The number is 1-800-PRINCESS option 5.

By Niko Balkaran